Questions & Answers

  • How can i contact customer service?

Email us at [email protected] Customer service will respond to your email as soon as possible. We look forward to hearing from you. 

  • Is all merchandise new?

All merchandise listed on our site is new, unless a product states in the description that it is pre-owned.

  • How do i check the status of my order?

To check the status of your order, log in to your account and click into your order to see shipment status & tracking details. If you checked out as a guest, you can view your order status by clicking “view your order” on either your order confirmation or shipping confirmation emails.

  • Why is there a pending charge on my account

The pending charge you are seeing on your account is an authorization hold. This hold will drop off your account within 3-5 business days. We’ll only charge when the product ships to you.

  • Can i change or cancel my order after it has been placed?

Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. Depending on the item’s return policy, we are happy to accept the item(s) you have ordered once they have been received. 

Products on rileysclothing are available in very limited quantities for only a short period of time. As a marketplace, we have many suppliers and we are unable to substitutean item once the order is submitted.

  • Do you offer price adjustments?

In order to provide a wide selection of products & brands, we work with a variety of third party vendors. We work hard with these partners to offer competitive pricing on our products. However, the prices on our website change often and we are not able to offer price adjustments once an order has been shipped. 

  • What does final sale mean?

Final sale items are not eligible for refund, exchange, or store credit. Please contact us if you have any questions prior to placing your order.

  • My size is not available on the site, is it still possible to get the item?

No, unfortunately what you see on the site is all we have. We’re always adding new arrivals though, so be sure to check back and browse often!

  • How do i use a discount code ?

If you have a discount coupon, when you go to the “check out” page, you may find an option where you need to input the number, that’s how you use it.

  • I’ve not received my order, what should i do?

If you have not received your order, then please contact us at [email protected] and we will work to correct the problem as soon as possible.

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