Returns & Refunds

Returning an item

Returns should be made within 30 days. Please be aware that you must raise your return within 30 days of receiving your order.

  1. Post your return

You should check if your request of returning an item eligible with our Return Policies (items should be unwashed, untorn, undamaged and in its origin conditions), we’ll check on the item via proof you show to us and send you a FREE RETURN LABLE.

After that when we have it in hand we’ll check into it again.

Once you have processed your request via email to us you have a further 14 days to return your items to us.

Make sure your items are securely wrapped and your parcel contains all the information requested.

Remember to ask for a receipt as proof of sending.

  1. We’ll do the rest

Once we have processed your return you will receive notification via email.

All successful returns will be credited to the original method used for payment.

Please note refunds can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show into your account.

Returns Policy

For faulty/ incorrect items a message box will be presented after following the above where you will need to provide more information on your order and customer service will then get in touch to help resolve.

Alternatively, if you are experiencing any issues contact us via our email.

Once you have processed your return you will have a further 14 days to return your items to us. Please return the items in their original packaging, package the items securely and ensure our returns form is included inside. You will need to obtain a proof of postage receipt when you return your items to us.

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please ensure that you send your item back to us using a delivery service that insures you for the value of the items.

If you request a replacement item and the item is no longer available, we will process a refund back to the original account you used to purchase the item.

Refunds

All successful returns will be credited to the original method used for payment. The original shipping charges will not be refunded. We will notify you via email once we have processed your return.

Due to COVID please note there may be a delay in processing your return please allow up to 5-7 working days from when your return is delivered to then process your refund. Please note once the refund is processed they can take 3 to 5 working days to show into your account (dependent on your bank).

CONTACT US 

  • Address: 7 Thomas St, Lindley, Huddersfield, HD3 3JN
  • Phone: +447 466 542 686
  • Email: [email protected]

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